Terms & Conditions
The Laser Base Training Academy Limited
Please read these terms and conditions carefully before booking a course with The Laser Base Training Academy Limited. By booking your place on a course or purchasing any products from us, you confirm that you have read, understood and agreed to these terms.
Training courses
All prices advertised are subject to change at any time. The price quoted at the time of your booking, confirmed in writing by the academy, is the price you will pay.
All course bookings require a deposit to secure your place. Deposits are non-refundable.
Full payment must be made no later than 14 days before the first day of your course. Failure to pay in full may result in loss of your place and deposit.
Cancellations and postponements
If you need to cancel or postpone, you must give at least 4 weeks' written notice by email to training@thelaserbase.co.uk. Cancellations will not be accepted by phone, text or social media.
A course can be postponed once only — to an equivalent course taken within 3 months of the original date. All outstanding fees must be paid at the point of postponement. Further cancellation of the same course will result in loss of all monies paid.
Cancellations made with less than 4 weeks' notice will result in full loss of the course fee, except in exceptional circumstances at management discretion.
In the event of cancellation by The Laser Base Training Academy Limited due to insufficient numbers or reasons beyond our control, we will make every effort to transfer you to an alternative date. We will not be liable for any associated costs such as transport or accommodation.
Enrolment and documentation
Proof of photographic ID, signed Terms & Conditions, student registration form and any other required documentation must be returned within 7 days of booking.
Please ensure the correct spelling of your name is provided for your certificate.
It is your responsibility to inform us of any previous qualifications or your VTCT lifetime learner number.
Please advise us of any disabilities or additional learning requirements prior to your course so that we can support you effectively.
Course transfers
A course place may be transferred to another person for an administration charge of £50, provided the course has not yet started.
VTCT courses are transferable to another person providing the course has not started and the new attendee pays the VTCT registration fee.
Assessment and completion
Learners have 12 months from registration to complete their qualification. Extensions may be arranged at management discretion following a meeting with the tutor.
Tutors reserve the right to require learners to complete additional written, oral or practical assessments to ensure competency standards are met.
Refresher sessions or additional one-to-one training are available at £50 per hour (minimum 2-hour booking).
Replacement certificates are available for £25 per certificate to cover reprinting and administration costs. Duplicate certificates will be marked as such.
Insurance and licensing
Please ensure you have made your own enquiries regarding local bye-laws and insurance requirements before commencing practice. Some insurers may require specific pre-requisite qualifications.
Completion of a course does not guarantee insurance coverage. The Laser Base Training Academy Limited cannot accept responsibility for your inability to obtain insurance following training.
Conduct on premises
All learners must comply with the academy's health and safety policies while on the premises.
Learners who are disruptive, under the influence of drugs or alcohol, or who endanger themselves or others will be asked to leave and will not be entitled to a refund.
The Laser Base Training Academy Limited does not accept responsibility for learners' personal belongings, equipment or vehicles while on the premises.
Children are not permitted at training venues.
The academy operates a non-smoking and non-vaping policy on all premises.
Mobile phones must be switched off or on silent in all training rooms.
Equality and diversity
The Laser Base Training Academy Limited operates a strict equal opportunities policy. Learners will not experience discrimination on any grounds. Physical or verbal abuse towards any member of staff or other learner will not be tolerated and will result in removal from the course without refund.
Intellectual property
All intellectual property in course materials, manuals and training resources remains the property of The Laser Base Training Academy Limited. Copying or reproduction of course materials without written consent is a breach of copyright.
Learners must not contact tutors or staff via personal phone numbers, home addresses or personal social media accounts. Contact must be made through the academy's official channels: training@thelaserbase.co.uk or 07492285819.
Post-training support is available Monday to Friday, 10am to 5pm.
Complaints
Complaints should be raised in the first instance with the tutor or most senior person present. If you are not satisfied with the outcome, the matter will be handled in accordance with the academy's formal complaints procedure. Awarding bodies will not accept complaints directly unless this process has been followed.
Review
These terms and conditions will be reviewed annually by the Director.
Version 1.0 — Issued 15 July 2026 — Review date July 2027
Approved by Jennifer Parr, Director, The Laser Base Training Academy Limited